Frequently Asked Questions

Sound Creative is a sound design company that provides the highest quality sounds & tools for music producers & film composers. 

An order confirmation with the download link will be sent to your email immediately after purchase. 

We accept all major credit cards, PayPal, Apple Pay, Google Pay, Venmo etc.

Yes it’s 100% safe. We don’t store any payment information on our website and it’s SSL Encrypted so you're good to go! 

All purchases are final and no refunds may be issued under any circumstances.

 By purchasing, you are agreeing to these terms.

The reason we cannot provide refunds is because once a digital good has been sent, it cannot be revoked. 

MIDI & Loops & Samples are Royalty Free for selling beats which contain the MIDI / Loop Or Sample files. This includes Leases and Exclusives online.

As for placements with major artists and or major labels, all samples/files must be cleared with the owner of said file / Sound Creative before seeking profit.

All files put out in kits are 100% owned by the creator and they may set certain restrictions that may be viewed in their product descriptions. 

All drums sounds & vst presets are royalty free unless stated other wise.
 

If for some reason a technical error occurs and you do not receive your kit after your purchase, please contact thesoundcreatives@gmail.com with proof of purchase, Order #, and kits missing

We'll take care of you right away no worries! 

We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.